- Andreu, R., Grau, A. Lara, E. y Sieber, S (2004). Knowledge Management at Siemens Spain. IES135, Harvard Business Publishing https://hbsp.harvard.edu/product/IES135-PDF-ENG*
- Bill-Peter, M., (2021) Measuring the Business Value of Exceptional End-to-End Customer Experience. HBR White Paper, Sponsored by RedHat https://hbr.org/sponsored/2021/06/measuring-the-business-value-of-exceptional-end-to-end-customer-experience*
- Castañeda, D. I., Manrique, L. y Cuellar, S. (2018). Is organizational learning being absorbed by knowledge management? A Systematic Review. Journal of Knowledge Management, 22(2), 299-325. https://www.researchgate.net/publication/323319773_Is_organizational_learning_being_absorbed_by_knowledge_management_A_systematic_review
- Castañeda. D. I. (2020). Modelo de Gestión del Conocimiento basado en Talento Humano. Obra independiente. Disponible impreso https://catalogo.cesa.edu.co/cgi-bin/koha/opac-detail.pl?biblionumber=29525
- Nonaka, I. y Takeuchi, H. (1999) La organización creadora de conocimiento. México: Oxford University Press. (Capítulos 3 y 4). Disponible impreso https://catalogo.cesa.edu.co/cgi-bin/koha/opac-detail.pl?biblionumber=6343
- Rukstad, M., Coughlan, P. y Johnston, C. (2001). DaimlerChrysler Knowledge Management Strategy. https://hbsp.harvard.edu/product/702412-PDF-ENG*
- Sanz, S. (2005). Comunidades de práctica virtuales. Revista de Universidad y Sociedad del Conocimiento, 2, 26-35. http://rusc.uoc.edu/rusc/ca/index.php/rusc/article/download/v2n2-sanz/259-1179-2-PB.pdf
*Los casos son enviados por el docente